Partner Settings directs users to the Partner Settings Page, where partners can manage settings such as User Management and White-Label Branding.Partner View directs users to the Partner View Page, where partners can view, manage and securely request access to a client’s Atmos Account.Analytics directs users to the Analytics Portal Login Page.Phonebook directs users to the Phonebook Page, where users are able to create, edit or delete phonebook entries.IP WhiteList directs users to the IP WhiteList Page, where users can restrict user access using a predefined publicly accessible IP address.Retention Policy directs users to the Retention Policy Page, where users can define the retention policy per site.QA Randomizer directs users to the QA Randomizer Page, where users can manage and define parameters that restrict the QA randomizer.Call Tags directs users to the Call Tags Page, where users can create, edit or delete call tags.Extension Management directs users to the Extension Management Page, where users can create, edit or delete extensions.
Agent Groups directs users to the Agent Groups Page, where users can create, edit or delete groups.Assign Agents directs users to the Assign Agents Page, where users can assign agents to extensions.Agent Management directs users to the Agent Management Page, where users can add, edit or delete agents.Site Management directs users to the Site Management Page, where users can add, edit or delete sites accordingly.Restricted User Roles directs users to the Restricted User Roles Page, where users are able to restrict users either by agent, group or site.Custom User Roles directs users to the Custom User Roles Page, where users can create, edit or delete a custom role.User Management directs users to the User Management Page, where users can add, edit or delete user profiles.Billing Settings directs users to your Company Billing and Subscription Information.These settings govern the entirety of Atmos for every user within your organization. General Settings directs users to the Company Information and Security Settings.QA Scorecards directs users to the Quality Assurance Scorecard Management Page where users can create, edit and delete QA Scorecards.Users can run a QA evaluation using the QA Randomizer directly from this page and view any historical QA’s completed. QA Dashboard directs users to the Quality Assurance Dashboard Page, where users can view information such as the number of QA’s completed and QA score averages.Server Heartbeats directs users to the Server Heartbeats Page, where users can view and evaluate the health of the communication between Atmos and the server. Client Heartbeats directs users to the Client Heartbeats Page, where users can view the number of Atmos Agent Client Desktop installs and the number of Atmos Desktop Recorder installs.Security Log directs users to the Security Log Page, where users can view a complete history of actions performed on the system by all users.Reporting directs users to the Reporting Page, where users can pull reports such as call duration, call volume, quality assurance and speech analytics reports.
0 kommentar(er)
